User Manual

System Overview

We believe on-site training is key to success in really utilizing the benefits of a modern day dispatch system. Training your operators at your base, where they will go on to use the system not only reduces your costs but allows them to ask questions and gain a much greater understanding of the system. Our training is carried out by our team of expert trainers, available onsite during your installation.

System Setup:

Operator & Dispatcher training

-          Setting up Users & Management Users

-          Comprehensive Overview from taking a booking to dispatching a job

-          Booking Screen Customization

-          Street Database Customization

-          Population of Well-known/Special addresses

-          Shortcuts

-          Advanced booking features

Fleet Management Training

-          Drivers & Vehicles

-          Shift Rotas

-          Job Records

-          Vehicle tracking

Accounts & Pricing

-          Cash & Accounts Jobs

-          Management of Accounts work

-          Tariffs

-          Fixed & Variable Pricing

-          Setting up driver rents

-          Logging driver payments

-          Raising and updating invoices

-          Driver statements & Charges

-          Emailing, printing & exporting statements

Advanced Features

-          Zones & Backup Zones

-          Warning times

-          Text back

-          Blacklists & White lists

Management Training

-          Sophisticated job reporting

-          Call history

-          Ebooking, IVR & App Booking management portal

-          Responding to customer enquiries

-          Manual Dispatcher

-          Our recommendations on how to dispatch